Shipping & Returns

Shipping & Delivery 
We aim to dispatch your order within 3-4 business days (sometimes sooner). Most of our products are 'handmade to order' & may require a day or two to create. Delivery within the UK will be either via Royal Mail or our nominated courier service. You may specify to us, a safe place for your order to be left if no-one is home at the time of delivery & a signature is not required. You agree to contact us within 10 working days if an item has not arrived - we do not keep tracking for more than 4 weeks. 

Orders shipped via Royal Mail will be sent using their Recorded Delivery service - if you have not received your order within 3 or 4 days of being notified of dispatch & you have not received a 'While you were out' card, please contact us for the tracking number or visit your local sorting office, taking ID with you - as quite often Royal Mail do not leave cards & they only hold the packages for 1 week before returning to us.

If we receive orders which have been returned for the following reasons, we will not re-dispatch before the shipping charge has been paid.

  • Incorrect address supplied by you the customer
  • Items not collected or re-deliveries arranged

International delivery 
 Orders from outside the UK are placed via our website & we then calculate shipping costs & email to advise you of this & follow with an invoice via Paypal. Placing orders via this method does not commit you to the order if the shipping costs are higher than expected. All we ask is that you let us know & we can cancel your order off our system & also the invoice sent to you. 

Privacy & Security
 We do not pass on any of your details to any third parties, nor will we use your details for any other purpose than keeping you informed of the status of your order or replying to you with information requested. We use Paypal & Google Checkout to process all credit & debit card payments. This ensures that the transaction is secure & we do not see your card details at any time. 

Returns & Replacements 
All return costs are to be met by the customer. Exceptions to this are If we have dispatched the incorrect goods to you. You may cancel your order at anytime within 7 days of placing the order. This should be done in writing or via email to helen@scentsiblesolutions.co.uk All products which are 'made to order' are not included in this timeframe. We cannot accept returns which have been opened & used - due to hygiene reasons. All returns must be in their original packaging & be of saleable use to us. We will replace or refund goods which have been incorrectly dispatched to you. Ordering 
As most of our products are 'made to order' please ensure the product is suitable for you & you order the correct one. We hand craft our products to order to ensure that you receive your product as fresh as possible & that the quality is of the highest standard. We are happy to help you to tailor products to your own requirements. We can omit or replace various ingredients within a product for you (subject to availability of other products or it not spoiling the product you will receive). 
If you are not sure if a product is suitable for you or you require additional information, please contact us prior to ordering & we will do our best to offer advice & suggest alternatives to you. 

 Payment, Pricing & Promotions 
 All goods are payable upon ordering. Goods will only be dispatched upon cleared funds, regardless of the method of payment chosen. We accept the following payment options Paypal (no account required - accepts most credit/debit cards) 
Cheques/Postal Orders - made payable to Scents-ible Solutions BACS - please ask for our details. Cheques & E-cheques may take 7-10 working days to clear. Prices for goods are set out on our website. The price you see is the price you pay. 

We will occasionally offer pricing promotions, sign up to our newsletter to be the first to know of our promotions. Check our 'Special Offers' category for all the latest offers.
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